Support / CPanel FAQ
GENERAL INFO:
Backup Manager
CGI Scripts
Change Password
CPanel Functions
Crontabs
Custom Error Pages
Entropy Chat
File Manager
FTP
Mail
Manager/Menu
MIME Types
MySQL
Network Tools
Password Directories
Search Engine Submit
Shopping Carts
Site Statistics
SSH / Telnet
Sub Domains
FAQ:
Backups FAQ
CGI FAQ
Cron Tabs FAQ
Domains FAQ
Email FAQ
Error Pages FAQ
File Manager FAQ
FrontPage FAQ
FTP FAQ
.htaccess FAQ
Mailing List FAQ
MIME Types FAQ
MySQL FAQ
Password FAQ
Statistics FAQ
Streaming Media FAQ
CPanel Tutorials
Support Forums
Help Desk
» CPanel Control Panel:
The Cpanel Control Panel makes setting up and managing your web site
easy! The Control Panel is a user-friendly graphical/text interface
that permits quick and easy access to all the features available to
your hosting plan. The features inside the Control Panel automate processes
that users must do manually with other hosting companies.
A full user manual is
avaliable online here http://www.cpanel.net/docs/cp/
» File Manager:
By clicking this option
you can view all the directories and files in your account, as well
as change permissions for directories and files, create directories,
create and edit files, and upload files from your hard drive to your
account. With this helpful feature you really don't need any other FTP
client software.
» Mail Manager/Menu:
This option is where you create, edit, and change passwords, forward
email to other email accounts, and create autoresponders for your Pop3
email accounts. (Quick Note: It is not necessary to create email aliases
as your default email account acts as a "Catch All Account. In
other words anything@yourdomain.com will be delivered to your default
mail account.)
» Change Password:
Click this option to change the password for your Control Panel and
FTP Client.
» Site Statistics:
This option will assist you in monitoring visitors to and from your
site. This area features 3 different views of your traffic: Analog,
which basicallyprovides you with a quick summary.
Webalizer, which provides
you with more detailed information.
Last 300 visitors, with detailed information on each.
This area also contains a link to access your error log, which will
assist you in trouble shooting your scripts.
» Network Tools:
This option provides you with DNS lookup capabilities and traceroute.
» FTP:
This option is available in accounts with multiple ftp accounts and
alsothose with anonymous ftp. From here your can setup how anonymous
users are treated, change anonymous policies, view who is online, and
boot anyone from a session.
» SSH / Telnet:
We only allow telenet or SSH access on a limited and per reason basis
with proper ID and credit card data on file.
» Password Protect Directories:
Password protecting your directories has never been easier. This option
allows you to select the directory you wish to password protect from
a drop down box and then enter usernames and passwords of those you
want to allow access to that part of your web site. You can remove them
just as easily...all at the click of a button.
» Custom Error Pages:
This option will assist you in customizing how your error pages look.
It includes: 400, 401, 403, 404, 500 error pages.
» MySQL:
MySQL is a database engine that you can use with your web site. There
are two separate features in the Control Panel. One allows you to create
your databases and assign users while the other feature permits you
to edit the database.
» Mime Types:
MIME = Multipurpose Internet Mail Extensions - This option allows you
to add Mime Types to your account.
Note: FRONTPAGE USERS - You will have to use FrontPage to perform this
function.
» Crontabs:
This option will assist you setting up automated processes.
» Entropy Chat:
This option will allow you to setup a web based chat on your site.
» Shopping Carts:
Users can setup a fully customized and completely functional storefront
and shopping cart on their site with a host of administrative features.
Shopping Carts are available with all our Hosting Plans. Presently we
have Interchange cart, Agoria.cgi cart, and OsCommerce included with
your control panel.
» Search Engine Submission:
This option will assist you in submitting your URL to many of the popular
search engines in one click.
» Sub Domains:
This option will assist you setting up subdomains inside your hosting
plan. Subdomains are anydomain.yourdomain.com. The subdomains that are
setup through your control panel draw their
resources from the parent plan and do not come with an independent IP
address.
» Back up Manager:
This feature allows you to compress and backup your directories and
files at your convienence.
» CGI
Scripts:
This option provides you with easy use of the following pre-installed/configured
scripts:
Random HTML Editor
Guest book
Counter
Clock
Countdown
Formmail clone
Entropy Search Engine
Chat
Further information pertaining to these scripts can be found in the
CGI Center in your Control Panel.
InWeb Designs DOES NOT provide technical support for ANY third party
CGI / Perl / Java scripts. However we have provided links to various
FAQ's, Tutorials and documentation for each type.
» FTP QUESTIONS:
I uploaded my files but
still see your page. Why?
If our Welcome page, index.shtml, has not been replaced by another index
page, then anyone going to domainname.com will still see the welcome
page instead of some other home page. This is the order in which the
web server looks for a page to put up as the "home" page:
default.htm -> index.phtml -> index.php -> index.cgi ->
index.shtml -> index.shtml -> welcome.cgi -> welcome.html ->
index.htm
Just delete the index.shtml file and anything after it in this list
will then come up automatically. Notice that "home.html" is
NOT on the list and so will not show up as your home page. You would
need to rename it.
How can I upload my site?
Unless you have or will be utilizing Frontpage Extensions on your site,
you can use the File Manager located in Your Control Panel to view all
the directories and files in your account, as well as change permissions
for directories and files, create directories, create and edit files,
and upload files
from your hard drive to your account. If you would like to use another
FTP client for uploading files to your site, we highly recommend using
WS_FTP if you are not familiar with FTP clients. When the FTP client
asks for a hostname or address, make sure to enter your IP ADDRESS until
your domain name is indexed by the registry (which can take up to one
weeks).
All of your files and
sub-directories go into your public html directory. Now that we've distinguished
where your files go, there are several ways depending on your computer
system, that you can transfer files to your account directory. The process
by which files are transferred to the web-server is called "FTP"
(File Transfer Protocol). You have unlimited access via FTP 24 hours
a day. As such, you can create
and maintain your web pages on your own computer and upload files to
your web site at your leisure. To upload your files to your account
without using the File Manager in your Control Panel, you need an FTP
program.
For the PC users, visit: http://www.wsftp.com to download the newest version of WS_FTP LE for the PC, one of the most
popular FTP programs on the web. For the Macintosh, a program called
"Fetch" is used. Visit: http://fetchsoftworks.com to download the newest version of Fetch.
After that point, you
may use ftp.yourdomainname.com. The FTP client will also ask for a Username
or Login Name and Password (make sure that Anonymous is not checked
and Host Type selected is UNIX STANDARD), both of which are above. Once
logged in, you will see several directories, cgi-bin, ftp, and public_html.
If you have any scripts such as CGI's that need to be executable, place
them in the cgi-bin directory. In your HTML, link to files in this directory
by /cgi-bin/filename.cgi. For text and images files, place in the public_html
directory.
REMEMBER: When uploading
files:
ASCII / Binary
Text based files get sent in ascii mode (.txt, .doc, .html, .htm, .shtm,
.cgi, etc.)
Non-text based files are binary mode (.jpg, .gif, .exe, .mdb, .zip,
pdf, .doc, ect...)
How do I use Cute FTP
to upload files?
When CuteFTP is loaded the first time, a window will appear. If the
window doesn't appear, press the F4 function key. Click on Personal
FTP Sites and then click on "Add site. Add the following to the
FTP Site Edit window.
-Virtual domain users should enter their domain name in Host Address
-All users must enter their username and password in the appropriate
boxes
-Make sure Login type is Normal
-Do not add anything to the Initial Remote Directory Box
To download Cute FTP or
for more information please visit: http://www.cuteftp.com
Or you can download a Cute Ftp User's Guide here: http://cuteftp.com/support/manuals.shtml
How do I use WS_FTP to
upload files?
When WS_FTP is loaded the first time, a window will appear listing stored
FTP locations. If the window doesn't appear, click on Connect.
-Click on New
-Add the following to the Session Profile window
-Virtual domain users should enter their IP Address
-All users must enter their username and password in the appropriate
boxes
-Leave blank the Account and Remote Host boxes
-Make sure the Anonymous Login box is not checked!
-Click on Save and then OK.
» EMAIL QUESTIONS:
How do I create a new
email account?
Follow these instructions:
1. Go to http://yourdomain/cpanel -> Add / Remove accounts
2. Click "Add Account"
3. Type the username and the password.
4. Click "Create"
Account Created
I can't send email via
your server. What's wrong?
Our SMTP servers are configured as secure relays. This means that you
cannot simply reference "mail.yourdomain.com" as an Outgoing
mailserver unless you successfully log in via one of your pop3 accounts
at "mail.yourdomain.com' before you try to send. This is a mandatory
setting to prevent spammers from using our mailservers as havens for
unsolicited email. If you are getting a "relaying prohibited"
or "disconnected by administrator" error, it means that you
haven't logged into the pop3 server at your domain before you tried
to send through the smtp server at your domain.
To log in, you need to check for mail first.
How do I create email
aliases, and how do I redirect them?
Simply use our online control panel to add these ( http://yourdomain/cpanel
)
How do I access webmail
with my browser?
Go to http://yourdomain.com:2095/ (Replace yourdomain.com with your
actual domain name) Log in with the pop account username (Username@domain.com)
and password that you setup in your control panel (Mail Menu).
» CGI QUESTIONS:
What is the path to the
perl interpreter?
The path to the perl interpreter is: /usr/bin/perl.
What is the path to sendmail?
The path to sendmail is: /usr/lib/sendmail.
Where do I put CGI scripts?
Put your cgi-bin scripts in the public_html subdirectory named "cgi-bin".
How do I use FormMail?
FormMail-clone is clone of Matt Wright's FormMail.cgi under a less restrictive
license. It should behave almost exactly as FormMail.cgi, but it is
completely written from scratch so there might be a few minor visual
diffrences. The FormMail CGI script is already configured on our server
for your account.
From your control panel click CGI Center and there you will find the
location of FormMail. An example of the correct permission to use for
setting up the 'action' of your form is: http://yourdomain.com/cgi-sys/FormMail.cgi
(if your domain ends with .net, .org, or .other then substitute the
correct extension when setting up your form 'action'). The 'method'
to select for your form is POST. If you would like a handy tutorial
on using FormMail go to http://www.scriptarchive.com/readme/formmail.html
Note: Please use the latest
version V1.9 to prevent spammers using your script at your bandwidth
expense. Download it at: http://www.scriptarchive.com/formmail.html
Why am I getting the "Server:
Error 500" message?
500 errors are typically something wrong in the syntax of your script.
Most often you should check to make sure you have the path to PERL correct.
Currently we are running Perl5 on our servers.
The correct path to PERL is: #!/usr/bin/perl
Here are the correct paths to the common server resources that CGI scripts
often require:
Date: /bin/date
Sendmail: /usr/lib/sendmail
Perl5: #!/usr/bin/perl
Serverpath: /home/username/domain-www/cgi-bin
Root path: /home/username/ (puts you in the root of your account)
Domain directory: /home/username/public_html (puts you in your public_html
directory) Cgi-bin path: /home/username/public_html/cgi-bin/filename
(puts you in your cgi-bin)
What file permissions
do I need for my CGI script?
CGIs must be set with executable file permissions, or requests for the
script from the web server will result in an Internal Server error.
Scripts that need to be executable should have their permission set
with chmod 755. This sets the file's permissions so that the file's
owner may read,
write, and execute the file; and anyone else can only read and execute
it.
How do I run my own CGI
programs?
Put your CGI programs in the cgi-bin directory. Make sure you upload
them in ASCII mode. Change permissions to 755 for the script (chmod
755 script-name) Access them via http://www.yourname.com/cgi-bin/script-name
» FRONTPAGE QUESTIONS:
How can I activate FrontPage
support on my account?
Go to http://yourdomain/cpanel -> Frontpage Extensions
How do I use FrontPage
2000 to publish my website?
Before you can publish an html file to your web site with FrontPage,
you must either have a page already created, or create a page. To create
a page with FrontPage, follow these simple steps:
1. With FrontPage open,
choose File --> New.
2. Type in "This is a simple test"
3. From the menu bar, choose File --> Save As.
4. Name the html file. (If this file is to be your homepage, be sure
to name it index.shtml). Once you have the file saved to your hard drive,
you are ready to publish the file.
Publish Your Web Page:
1. From the menu bar, choose File --> Publish Web.
2. Click on the Options button
3. In box below Specify the location to publish your site to: enter
the full URL for your site. If this is the first time you are publishing
your site, select Publish all pages...
4. Select Include subwebs. (Obviously, you will have put your real domain
name instead of 'mydomain.com')
5. Click the Publish button.
6. Enter your username and password.
Click Done. If you have entered all the details correctly, FrontPage
2000 will then publish your site.
I get an error 500 internal
server error when trying to view my site.
The most common cause is the use of FTP in uploading FrontPage generated
webpages. This can damage the FrontPage extensions. In this case the
FrontPage extensions will need to be reinstalled. This can be done in
your control panel. If you are utilizing FrontPage to create your site
you must use the file upload feature in the FrontPage program to deliver
these pages to the web server. If FrontPage webpages are transferred
by another FTP client, FrontPage extensions will become damaged. And
even though the pages may be successfully uploaded, they will not be
viewable (translatable by a web browser) due to a corrupted code.
The default page still
shows up even after I have uploaded my index page.
SOLUTION: You MUST DELETE the default page before your index page will
show up.
Question: Getting error
- "Root Web Busy"
FTP to your site and remove the "service.lck" file in /www/_vti_pvt.
This usually happens when an FP session is interrupted before completion.
Server timing out when
publishing large sites.
This difficulty arises when the uploading link times out in the process
of copying the web to our server. The only suggestion Microsoft has
offered so far is to break the main web into a group of sub webs on
your PC, then upload these individually.
Getting Error - "Front
Page Extensions not Installed"
We often see this error being reported even when the extensions have
been installed. If you get this error, please reinstall the FrontPage
extensions from your control panel.are installed and repair them if
necessary.
NOTE: The extensions are easily corrupted. Please use only FP Explorer
to update your web site on the server, not FTP.
I published but my web's
not there!
This will happen when the "Destination Web Name" is filled
in when publishing to our server.
This box should be left blank. If you put any other name in this box
it will create a subdirectory off of your root web and copy all of your
files into it. Your site will exist under a subdirectory instead of
at the top level /www where it should be.
My counter, bbs, guestbook,
etc isn't working.
These problems are generally due to incorrect permissions on either
the directory, file(s) or cgi script(s) that are associated with them.
Please don't change the permissions of your files or directories unless
you have a specific reason for doing so and you know what effect it
will have on your site.
My forms won't work through
the Secure Server.
The call to a cgi script using the Secure Server must not be within
a webbot. Use a normal cgi call in your html script for Secure Server
calls.
My search bot doesn't
return any results.
The /www directory must be world readable AND you need to recalculate
links BEFORE publishing (or after editing directly on the server). If
it still doesn't work: FTP to the server and go to the /www/_vti_txt/default.wti
directory. Delete any files that begin with "ALL.". Don't
delete any other files. Then using Windows Explorer, do the same thing
on your PC. Recalculate links, test locally with your browser and publish
FP starts the Web Publishing
Wizard when I try to publish.
Cancel the operation and reinstall the FP extensions. They have been
damaged.
Why is my page renamed
on the server when I publish?
The "Default Document" of your web is automatically renamed
by the server to what is required by the configuration of the server.
For example, if you've named the main page "index.shtml",
it may be renamed "default.html". Just check the links to
your main page to make sure they refer to it the same way.
Do you offer Microsoft
FrontPage Support?
Because of Microsoft policies, we are not able to provide technical
support for the FrontPage client. We can only verify that the FrontPage
server extensions are working correctly. However, we have provided you
the following information as a courtesy. Should you need further assistance
with FrontPage2002 please visit: http://support.microsoft.com/default.aspx?scid=fh;EN-US;fp2002#faq558
An online help file is also available at:
http://www.microsoft.com/office/techinfo/productdoc/default.asp
» STREAMING MEDIA QUESTIONS:
How can I use real audio
/ video?
WE DO NOT have Real Audio server software running on our servers. However,
you can stream Real Media files by following these instructions: You
will need to create a .ram file that calls your real audio/video file.
The .ram file is a text file with an absolute URL. This URL will need
to be: http://yourdomain.com/filename.rm
Typically you'll create a realaudio file subdirectory under domain-www,
and put all your audiofiles there. Then your .ram file, a.k.a., metafile,
will contain an address with this format:
http://yourdomain.com/subdirectory/filename.rm
The "subdirectory" is a subdirectory of your domain-www directory.
So for example:
http://yourdomain.com/musicfiles/music.rm
Notice: The above address goes in the .ram/metafile, not in your HTML
code. Your HTML code calls the .ram/metafile. Then the .ram/metafile
is used to call up the .rm/realmedia file. So for example, your HTML
code would look something like this:
"Click here to listen to music."
For further support and information, please visit: http://www.realnetworks.com/resources/contentdelivery/documentation/httpstream.html
» FILE MANAGER QUESTIONS:
How can I use File Manager?
The File Manager Option within your Control Panel can prove to be a
very powerful feature.
It will handle many of the functions that an FTP or Telnet client will
handle, all from within your browser. Functions include setting permissions,
uploading files from your hard drive, creating and editing html files,
and creating subdirectories. When you click on the File Manager feature
inside your Control Panel, you will find that the screen is divided
into three frames:
The left frame will show
you your directories and files.
The upper right hand frame is your action frame.
The lower right hand frame is your trash folder.
Within each directory,
you will see links to create a new file, create new folder, or upload
files. These actions pertain specifically to the directory that you
are currently in. You will also see a column of numbers to the right
of each folder and file. The far right column are the current permission
settings for that specific folder or file. The column to the left of
the permissions is the actual size of that file or folder.
When you click on the graphic next to the text link for a folder in
your Control Panel, it will open that folder and display the files and
folders within that directory.
EXAMPLE:
Click on a Folder to navigate. Click on a Name to view its properties.
(Current Folder)
Create New Folder
Upload file(s)
.autorespond 755
.entropybanner 755
.htmltemplates 755
.htpasswds 755
.neomail 700
.trash 700
catalogs 755
cpanel3-skel 755
mail 750
public_ftp 755
public_html 755
tmp 700
www 755
Create New File
.lastlogin 0 k 644
When you click on the
actual text link for a folder or file, actions for that directory or
file are displayed in the upper right hand corner of your screen. If
you were to locate your public_html folder and click on the text link
for it, you will see the actions for the folder appear in the upper
right hand corner of your screen.
The actions are pretty self-explanatory, so we'll forgo explaining what
each do. However, if you located a file rather than a folder within
your directory listing and click on the text link of a file, you will
see that the action screen will change to the specific actions pertaining
to actual files and you will notice that the actions that you can perform
for files are quite different from those of a folder.
By clicking on Show File,
a new window will open and show you what the file actually looks like
in your browser. By clicking on Edit File, you will be taken to a window
where you can actually edit the html code within the file itself and
save the changes. You can also change the permissions for the file,
copy, move, delete, or rename.
Remember, DO NOT DELETE
OR RENAME any files that the system creates. Also remember, any files
that you want available on the World Wide Web must be placed within
your public_html folder.
» PASSWORD QUESTIONS:
How can I change a password?
Go to Your Control Panel at http://www.yourdomain.com/cpanel/ and click
on Change Password and follow the instructions. If you are unable to
access your Control Panel because you've lost your password, you will
need to submit a Technical Support Request Form: we can either provide
you with a new password or reset your old one (you must provide us with
the old one to reset it).
Passwords are one way encrypted, therefore, we can't even pull up your
password.
How can I change a password
for an email account?
Go to your Control Panel at http://www.yourdomain.com/cpanel/ -->
"Add / Remove accounts" and click on Change Password and follow
the instructions.
» STATISTICS QUESTIONS:
How can I see statistics
for my site?
This feature inside your Control Panel provides You with valuable information
regarding visitors to your site. We've also included the Error log here,
simply because we didn't know where else to put it : )
Analog
Analog produces a simple summary of all the people who have visited
your site. It is fast and provides great light weight statistics.
Webalizer
Webalizer is a more complex stats program, which produces a nice variety
of charts and graphs about who has visited your site. This is probably
the most popular stats engine available today. You can also view this
information in the logs from your Ftp Site (if you have one).
Last Visitors
This will show you the last 300 visitors who came to your site, and
some interesting information about them.
Error Log
This will show errors in your site, images not loading, missing files,
etc. This is very useful for debugging a cgi script.
» ERROR PAGE QUESTIONS:
How can I create my own
"error pages"?
You can create customized error pages, so when a user types in the wrong
url, or enters the incorrect information, you can have nice looking
error pages that may redirect them to another part of your website instead
having a visitor leave your site discouraged.
Bad request
Authorization Required
Forbidden
Wrong page
Internal Server Error
The process is step-by-step
and self-explanatory. Simply click on whichever error page you want
to customize, enter your html code and save.
» MYSQL QUESTIONS:
How can I manage my data
base via WEB?
We have installed a powerful web interface that makes it very easy to
administer your database. This interface, called phpMyAdmin, is based
on the PHP scripting language and let's you create, drop, edit, and
manage tables and data in your database. You can read more on phpMyAdmin
by going to http://www.phpwizard.net
How do I use PHP to connect
to MySQL?
To merely display the information in your database without the use of
a form to call a php script you simply create your HTML document as
you would any other web page but instead of the extension of .htm or
.html you need to name the file with the extension .php. Then within
the document itself the section that you'd like to be the PHP code,
you begin it with <?php
How do I use phpMyAdmin?
Go to http://yourdomain/cpanel -> SQL Database -> phpMyAdmin.
Note: phpMyAdmin does not stop the user from entering incorrect syntax,
therefore it will accept a line like the one below even though it is
incorrect:
Bad:
ALTER TABLE bmt_userinfo ADD first_name TEXT (25) not null , ADD last_name
TEXT (25) not null , ADD address1 TEXT (100) not null , ADD address2
TEXT (100) not null , ADD city TEXT (30) not null;
However the same line
minus the text length does work:
Good:
ALTER TABLE bmt_userinfo ADD first_name TEXT not null , ADD last_name
TEXT not null , ADD address1 TEXT not null , ADD address2 TEXT not null
, ADD city TEXT not null;
This is because "TEXT"
is a set length. [The thing to remember is that any syntax that will
not work on the command line will not work in phpMyAdmin either.] A
good place to find out correct syntax for a command that you want to
perform is: http://www.mysql.com/doc.html
How can I create a mySQL
database?
Go to http://yourdomain/cpanel -> Advanced Menu --> SQL Database,
add a new database and don't forgot add a user into the database.
Do you have any additional
help files for beginners for mysql database management?
Additional information that will help you manage MySQL is located here:
MySQL Technical Help Forum http://www.tek-tips.com/gthreadminder.cfm/lev2/4/lev3/27/pid/436/
» MIME TYPES QUESTIONS:
What are mime types?
This feature is not available for FrontPage users. If any Mime types
are needed, FP users will have to be added using FrontPage. The MIME
Types option in your Control Panel allows you to set certain programs
to be used for specific extensions. In easier-to-understand terms, MIME
Types help your web server to identify what type of file is being requested
by your browsers.
For instance, when the
web server gets a request from a browser such as Internet Explorer or
Netscape, for a file that ends in .html, the web server knows that it
is an html document because that extension is stored in the Mime Type.
If the web server gets a request from a browser for a file that ends
in .gif, the web server knows that it is an image because that too is
stored in the Mime Types. This applies to every file, image, application,
etc. that may be requested by a web browser. If the extension is not
stored within the Mime Type, the web server will not recognize it and
will not be able to assist the browser and that particular file type
will not be viewable by the user.
Mime types are identified
by the server by the following format:
subtype/type extension
For example, adding the
following two Mime Types will allow users to view ipx images on your
web pages:
application/x-ipscript
.ips
application/x-ipix .ipx
application identifies
the subtype, x-ipscript identifies the application, and .ips identifies
the extension used for that application.
For more information on
Mime Types you can visit: http://www.cnet.com/Resources/Info/Glossary/Terms/mime.html
» CRON TABS QUESTIONS:
Why won't my cron job
run?
Check your command expression, use the full path to command.
How do I set up a cron
job?
Go to http://yourdomain/cpanel -> Cron Jobs
» BACKUPS QUESTIONS:
How can I create a backup?
This option in your control panel allows you to compress your directories
and/or files located in your account. This is an excellent way to backup
your own files. It will serve as double protection should anything ever
go wrong with our backups. We cannot guarantee the quality of our backups
as these are geared more toward restoring an entire server.
We HIGHLY recommend that
you make it common practice to backup your own web pages. In the event
that we are unable to recover your pages, you will be able to restore
your own pages. In control panel go to "Access Menu" then
"backup" save the backup file to your hard drive for safe
keeping.
If you ever need to restore
the "Backups" from your hard disk file, just return to this
part of your Control Panel and select "Restore Backups".
» DOMAIN QUESTIONS:
How do I transfer my domain
to your servers?
In order to transfer your domain to our servers you need to have the
primary and secondary name servers point to ours. Your account activation
email will contain the Nameserver information for the servers your account
is on.
Primary Name Server: NS1.donnellanswebservices.co.uk
Secondary Name Server:
NS2.donnellanswebservices.co.uk
Once submitted, it will take 24-48 hours for the DNS record to update
in the registry database. This is the standard time. We cannot make
the change if we aren't listed as a Tech or Admin contact for the Domain
record.
» MAILING LIST QUESTIONS:
How do I set up a new
mailing list?
Follow these instructions:
(1) Go to your Control Panel
(2) Click on the Mailing Lists
(3) Create a list in Mailing List Maintenance by clicking on "Add
List".
(4) Add the name and the password of the list .
(5) Click Create.
Your list is now created.
How do I administer the
list?
The Mailing List Manager (Xcommand), available from the Mail Manager
(domainname.com/menu), allows the administrator of the list to:
Show List of Subscribers
Show List Log
Wipe List Log
Search list of subscribers for a near match
Directly subscribe/unsubscribe a user
You can get to the Mailing
List Manager by selecting the list from under 'Edit List' in the Mail
Manager, then selecting 'Mailing List Manager'. You will need to know
the Maintainer email and password to administer the list. The results
of the commands will be sent to the list maintainer's email address.
» .HTACCESS QUESTIONS:
What is .htaccess?
Important Note: Do not edit the .htaccess file if you are using MS Frontpage!
Frontpage uses the .htaccess file, and editing it may cause errors in
your configuration.
The .htaccess file can
be placed in one or more of your /home/$user/$domain-www subdirectories.
Among other things, this file can be used to restrict access to other
files and web pages. When a request for a web page is made, the web
server first checks for an .htaccess file. The server begins this check
by looking for .htaccess in the root of the current web directory, and
on down the directory tree until it reaches the directory where the
requested file resides. Since the placement of the .htaccess file determines
when it is executed, this fact can be used to restrict access only in
certain subdirectories.
Can I edit the .htaccess
file if I am using FrontPage?
If you're running FrontPage, you cannot custom-edit the .htaccess file.
You'll either create a security hole or break FrontPage. There are no
other options. This includes ANY .htaccess file in your domain, including
one in the cgi-bin. [Having said this, please note that an .htaccess
file may be used in any directory within the webspace that is not owned
by the user; for example, a directory owned by root.]
Need more help? Try these:
CPanel
Tutorials - Flash Tutorials to walk you through many of CPanel's
features.
Technical Support: support@donnellanswebservices.co.uk
Sales: sales@donnellanswebservices.co.uk
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